Dr. M.G.R.
Educational And Research Institute
(Deemed to be University with Graded Autonomy Status)
Accredited by NAAC with 'A' Grade (CGPA 3.31 for 4 point scale)
(An ISO Certified Institution)
Maduravoyal Chennai - 600095. Tamilnadu, India.

FACULTY OF HOTEL MANAGEMENT, CULINARY ARTS AND De-Novo COURSES

AVIATION SERVICE MANAGEMENT

DEPARTMENT OF AVIATION SERVICE MANAGEMENT

PROGRAMS OFFERED:

With the most experienced faculties and experts and a focus on research and practical application, the course prepares the student for a career in the Aviation sector. Flight simulations for check-in and aircraft weight and balance studies are state-of-the-art and make the course one among the most sought after in the country.

Tie-ups with leading Corporate in the sector ensures that there is ample opportunities for putting the theories into practice, especially during internships in airports, airlines and tour operator agencies. Interactive lectures from the best trained faculties enable the students to be the best picks for a career in airports, air cargo and air tourism sectors.

KEY NOTES ON THE PROGRAM

The world has become so small for humans, that even the farthest places can be traversed in almost a day. Thanks to all the developments and technologies that let man fly, no distance is too long. Air travel uses the most advanced systems to ensure proper navigation and safety, and it needs the most professional approach in managing and maintaining them too. The personnel involved in airport operations and airline operations are therefore expected to meet the highest standards of work quality, communication skills, etiquettes, and work efficiency. These courses equip the students with a job oriented, multi-faceted skill set and mindset that enable them to be the masters of their profession.

Eligibility (for all courses)
  • A minimum percentage of marks required in 12th standard (Intermediate/CBSE/Board examination)
  • 10th and 12th pass for Certificate Courses
  • Interest to work in Aviation/Airports/Airlines/Travel Agencies
Duration
  • 3 years(B.Sc)
  • 3 Months (Certificate Courses) - Part-time classes

UNDER GRADUATE COURSE

AVIATION SERVICE

  • Key Outcomes from the program:
  • Industrial visits to cargo agencies and airports
  • Chance to attend the World Cargo Symposium
  • Workshops by leading IATA trainers
  • Makeover/grooming training
  • Scenario based training
  • Case studies
  • Career Options after the Program:
  • Security Screener, Airport Security ,Chief Manager
  • Cabin Crew, Reservation Desk, Back Office Operations, Flight Dispatcher
  • Flight Crew, Ground Crew, Passenger Service Agent, Ramp Planner, Sales Manager

CERTIFICATION PROGRAMS

Key Outcomes from the Program:
  • Train new staff involved in ground operations, and refresh the skills of your current staff
  • Reduce the risk of accidents and ramp damages
Career Options after the Program:
  • Ramp Supervisors/Officers, Airside Operations Supervisors/Managers in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
Key Outcomes from the Program:
  • Familiarity with the Ground Operations working environment and terminologies
  • Understanding of the various Departments in an Airport and how they work together
  • Understanding of procedures for key aircraft ground servicing tasks
  • IATA Airport Handling Manual and IATA Ground Operations Manual standards
  • Basic safety and security for efficient operations
Career Options after the Program:
  • Station/Ramp Agents, Gate Serve Ramp Agents, Ramp Baggage Agent, Ramp Planning Agent, Security Officers, Airside Operations Supervisors/Managers in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
  • Potential to work with large multinational companies
Key Outcomes from the Program:
  • Understand how airlines and airports operate in relation to the provision of passenger services, passenger and baggage check-in and boarding procedures
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Career Options after the Program:
  • Airline Passenger Service Staff, Ground Handling Agents, Airline Customer Services, Gate Crew, and Reservation Desks in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
  • Potential to work with large multinational companies
Key Outcomes from the Program:
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
Career Options after the Program:
  • Station Managers, Ground Operations Managers, Airport Information Representative, Airport Operations Security Officers in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
Key Outcomes from the Program:
  • Understand the types of threats to consider in a security risk assessment
  • Steps for enforcing security in your work areas
  • Realizing the role of human factors in maintaining security
Career Options after the Program:
  • Security Officer/Specialist in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
  • Potential to work with large multinational companies
Key Outcomes from the Program:
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment, to make your airport work smoother and more efficiently
Career Options after the Program:
  • Station/Airport Managers, Airport Operations Managers, Airport Planner, Airport Security Coordinator, etc in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
Eligibility criteria:
  • Minimum height of 157.5cm, weight proportionate to height
  • Arm reach of 212 cm, when standing on tiptoes
  • Perfect eyesight
  • No visible tattoos
  • Fluency in written and spoken English
Key Outcomes from the Program:
  • Identify the best practices involved in the professional life of a cabin crew
  • Identify the types of aircrafts and relevant cabin crew functions
  • Learn to manage passenger interactions in different types of situations
  • Learn safety steps to be follow in cabins, and how to respond in terms of emergencies
Career Options after the Program:
  • Cabin Crew/Flight Attendant is various Airlines, private or public
  • Potential to work with large multinational companies, in India and abroad
Key Outcomes from the Program:
  • Learn to apply various pricing strategies, to generate revenue for the airlines through optimization techniques including appropriate seat allocation
  • Learn to make informed decisions to optimize revenue on a given flight
  • Build a successful airline revenue management organization
  • Understand why low-cost airlines require a proper revenue management system
Career Options after the Program:
  • Business Analysts, Finance Managers, Revenue Accountants/Analysts, Fare and Revenue Management Analysts, etc in leading Airlines in both private and public sector
  • Potential to work with large multinational companies, both in India and abroad
Key Outcomes from the Program:
  • Apply your knowledge and skills in the aviation industry and make more effective decisions for your organisation
  • Become a more valuable employee or potential employee by having a thorough knowledge of the air transport industry, its function and role
  • Provide insights into current trends and issues in civil aviation, such as aviation safety and security, law and new technology
Career Options after the Program:
  • Customer Service, Airport Administration Support in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad

DIPLOMA PROGRAMS

Certificates:
  • Passenger Ground Services
  • Airport Ramp services
  • Airport Operations
  • Ground Operations
  • AMADEUS ALTEA Certifications in Customer Management
  • AMADEUS ALTEA Certifications in Flight Management
Key Outcomes from the Program:
  • Understand how airlines and airports operate in relation to the provision of passenger services, passenger and baggage check-in and boarding procedures
  • Familiarity with the Ground Operations working environment and terminologies
  • Understanding of the various Departments in an Airport and how they work together
  • Gain knowledge about the multiple operational and business functions of airports
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • It focuses on the Navigation within the customer Management GUI
  • Focuses on the advanced functionalities of the load control process to cover containerized and non- Containerized aircraft
Career Options after the Program:
  • Load Controller, Flight Activity Planner, Flight Departure Monitoring
  • Airline Passenger Service Staff, Ground Handling Agents, Airline Customer Services, Gate Crew, and Reservation Desks in Airports and Airlines
  • Potential to get employed in both private and public sectors, in India and abroad
  • Station/Ramp Agents, Gate Serve Ramp Agents, Ramp Baggage Agent, Ramp Planning Agent, Security Officers, Airside Operations Supervisors/Managers in Airports and Airlines
  • Station/Airport Managers, Airport Operations Managers, Airport Planner, Airport Security Coordinator, etc in Airports and Airlines
or
Certificates:
  • Basic Airside Safety
  • Aviation Security Awareness
  • Passenger Ground Services
  • Airport Ramp Services
  • AMADEUS ALTEA Certifications in Customer Management
  • AMADEUS ALTEA Certifications in Flight Management
Key Outcomes from the Program:
  • Train new staff involved in ground operations, and refresh the skills of your current staff
  • Understand the types of threats to consider in a security risk assessment
  • Understand how airlines and airports operate in relation to the provision of passenger services, passenger and baggage check-in and boarding procedures
  • Familiarity with the Ground Operations working environment and terminologies
Career Options after the Program:
  • Load Controller, Flight Activity Planner, Flight Departure Monitoring
  • Ramp Supervisors/Officers, Airside Operations Supervisors/Managers in Airports and Airlines
Key Outcomes from the Program:
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents
Career Options after the Program:
  • Reservation Desks, Ticketing Officer, Call Center Agent, Travel Consultant, Corporate Sales, Tour Planning and Management, etc in Travel Agencies and Airlines
  • Reservation Desks, Check-in Counters, Passport Checking and Reservation in Airports
  • Potential to get employed in both private and public sectors, in India and abroad
  • Potential to work with large multinational companies
Key Outcomes from the Program:
  • Arrange air cargo shipments in accordance with IATA rules and procedures
  • Apply published rates and charges for air cargo shipments
  • Complete air waybills accurately
  • Prepare shipments ready for carriage
Career Options after the Program:
  • Freight Manager, Customer Service Representative, Air Import Agents, etc. in Airlines
  • Cargo Agents and Cargo Customer Service in Airports
  • Freight Managers, Document Controller, Clearance Agent, Export and Import Customer Service, Sales Representative, etc. in Logistics and Freight Forwarding Firms
  • Potential to get employed in both private and public sectors, in India and abroad
  • Potential to work with large multinational companies

Why?

AVIATION SERVICE MANAGEMENT AT DR. M.G.R

  • Degree with 3 IATA Diplomas, 4 IATA Certificates and 2 Amadeus ALTEA Certificates
  • Only one University in India offering 3 IATA Diplomas (Aviation, Cargo, and Travel) 4 IATA certificates with 2 AMADEUS ALTEA certificates (All diplomas and certificates are recognized internationally)

PROFICIENCY
ENHANCEMENT COURSES

  • Language (Tamil, English, Hindi, Spanish, German, French, Russian, Japanese, Chinese, Arabic)
  • Communication (Written, Presentation and oral)
  • Learning from leaders
  • Soft Skill Training
  • Personality Development